FirstClass clients

The charities, hospices and NFPs that rely on FirstClass bequest management software.

Charities and hospices that rely on FirstClass

FirstClass in action

Legacy Link

“With FirstClass, charities can gain access to insights and data that simply isn’t available to those who don’t use the system. I can say with 100 per cent certainty that those who do perform much better. There is nothing like it on the market. Nothing else comes close.’’


Paul Browne, Head of Legacy, Administration, Legacy Link

After I began leading the legacy team, we installed FirstClass and never looked back. It has been developed by legacy professionals, it’s bespoke to the nature of our work and it does everything we need it to do.” 

 

Emma Colborne, Head of Legacy Administration at Blue Cross

‘’I would highly recommend FirstClass. I have used this platform for 6 years and could not imagine using anything else. FirstClass has the ability to record every aspect of each legacy case as well as being able to record any relevant notes. The team are excellent and always at hand to sort any queries.’’


Annette Fuller, Legacy Team Manager, RNLI

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As well as providing a really well crafted, user friendly system, there is always a human being available to talk over any problems.

Market leading; user friendly; great customer service; invaluable case management system; friendly and responsive team; so easy to work with.

Excellent customer service and help, very attentive and knowledgeable. FirstClass has changed the way Legacy Administration works!

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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

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Excellent user experience and support whenever needed and still good value for money.

Great software to use and very friendly staff always there to sort any problems.

Excellent system which helps me administer legacies efficiently and effectively.

By Fiona Paton November 4, 2025
The background International Fund for Animal Welfare (IFAW) was founded in 1969, with the aim of stopping the commercial hunt for whitecoat seals on the east coast of Canada. IFAW has grown into a charity that works across seas, oceans, and in more than 40 countries around the world. IFAW is dedicated to building a world where animals and people can thrive together on a healthy planet. Through its work in the fields of biodiversity conservation and wildlife rescue, IFAW has had a major impact on ecosystems and communities around the world. With a third of the charity’s income stemming from legacies, IFAW has been using FirstClass to streamline, manage, and monitor this crucial revenue stream from its UK office for over 10 years. However, its international counterparts were using disparate systems that were incurring significantly more administration time than would have been required when using one standardised legacy management platform. In 2025, the decision to implement FirstClass across six new international territories was taken. 
A young woman in a wheelchair holds the hand of her friend who is standing behind her
By Tayla Brand December 3, 2024
Since it was formed in 1911, Macmillan Cancer Support has grown into one of the largest British charities. Raising money to provide vital cancer services, campaign for better cancer care and support the cancer workforce, Macmillan Cancer Support is now nationally recognised and hugely respected.
A patient undergoing an eye examination
August 12, 2024
The Macular Society was founded in 1987 to provide support for people with Macular Disease – a degenerative condition that impacts the macula, which forms part of the retina at the back of the eye.
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FirstClass customer stories

Why FirstClass