FirstClass feature showcase #1: Reporting

If you’re a FirstClass user, then you’ll know that the platform has so many functions, all of which have been painstakingly designed to help make legacy management more efficient, more accountable and more advantageous when it comes to monitoring, handling and increasing bequest income.

 

But do you know everything that the platform has to offer? Possibly not, which is why we’ve decided to launch FirstClass feature showcase – an ongoing series that shines a light of different aspects of the system’s functionality and goes deeper into what it does and how it helps the user.

 

If you’re not already a FirstClass user, then this series will help you better understand why you should be. First up, then, is reporting.

 

Ask any user about the benefits of FirstClass, and reporting will likely be in the top three.

 

After all, it’s the reporting feature that helps charities understand their legacy pipeline, supports accurate forecasting and allows the legacy team to brief trustees on key organisational aspects such as the amount of money that has come in and, equally important, the amount of money that is expected in.

 

So, here are our top five FirstClass reporting features.


1. Balance of income due

 

Imagine knowing the balance of income due at any given moment. No just by one legator – but by ALL of them. Now, if you’re a small charity then maybe this isn’t too much of a stretch. But if you have thousands of legators, some of which are gifting over £1,000,0000, then knowing what’s in, what’s owed and when the case is likely to close is essential. Equally, if you want to limit the report to a pre-defined period – such as your organisation’s tax year, or by quarter – then this reporting feature allows you to do just that.

 

2. Legacy income received

 

A clear idea of what’s coming in is undoubtedly important. But knowing what’s actually come in is crucial in order to paint an accurate picture when it comes to cashflow. Using this legacy management reporting function, you can establish exactly how much – to the penny – has arrived between any given period. This line-by-line account of what monies have arrived can also be filtered by pecuniary gifts, and even pecuniary gifts by branch allocation type, too.

 

 

3. Expenditure by legacy type

 

Knowing how much each legacy has cost your charity – for example, the legal fees spent on securing a particular legacy – can be invaluable. Equally, if you want to understand how much of the legacy has been allocated to other areas of the organisation, then this report makes determining this level of information quick and easy. As with all FirstClass reports, you can search by pre-defined dates. Also, through the filtering option, you can search via legacy type and expenditure type.

 

4. Possible duplicate notifications

 

Imagine reporting to the board of trustees a recent gift of £500,000 – only to then realise that half of it was a duplication, and that the true gift size was £250,000. Or what if not spotting the duplication means the difference between £5,000,000 and £10,000,000? Through this reporting function, users can check for possible duplications by surname and postcode to ensure that all data reported to the organisation is accurate.

 

5. R185 tax claim

 

Okay, so this one’s at the more technical end of the reporting spectrum - but it’s important nevertheless. The R185 form provides a statement of income from a trust and helps HMRC ensure that the correct amount of tax is paid on income received. However, HMRC is sometimes paid too much tax. Using FirstClass’s R185 tax claim reporting function, users can quickly establish how much their charity is owed on unclaimed tax.

 

Would you like a FREE FirstClass report?

 

Are you already a FirstClass In-House or FirstClass Cloud customer? If so, then you are entitled to two FREE bespoke reports*. Simply approach the FirstClass team with your requirements, and we’ll do the rest.

 

*Only applies to simple report requests. For clarification speak with a FirstClass representative.

 

Thinking about maximising your organisation’s bequest management programme? Interested in speaking with the UK’s bequest management software specialists? Contact the FirstClass team on 01257 272730 or email info@firstclass-software.com.

By Fiona Paton July 31, 2025
To shine a light on October’s Free Wills Month , an initiative designed to offer those aged 55 and over the chance to have straightforward wills written or updated free of charge, FirstClass and sister company Cymba have joined forces and are partnering with the Institute of Legacy Management (ILM) to launch a project that illustrates the impact mobile messaging has on legacy giving. Whilst mobile messaging is typically associated with text-to-donate campaigns, the partnership between two companies that sit within ClearCourse’s stable of brands will showcase how this technology can be used to inspire people to leave legacies in their wills. The webinar, entitled “ How to Boost traffic to your Free Wills and Legacy pages ”, will be jointly hosted by the FirstClass and Cymba teams, and explore how emerging Rich Communications Services (RCS) technology, the evolution of SMS, can be used to drive engagement when it comes to legacy giving. The event will also provide charities with insights into how they can build trust when it comes to increasing donations and gifts by revealing tried and tested messaging formats that drive action. Charities will also learn how to highlight their free wills and legacy pages by harnessing RCS’s ability to implement branded quick-action buttons, and understand the difference in outcomes between SMS and RCS messaging via a dedicated split testing session. In the lead up to the webinar, which takes place on 11 September at 10:30 am, Cymba and FirstClass will be running test campaigns with several of the UK’s prominent charities, the results of which will be revealed during the session. On the event, Rich Mullens, Director at Cymba and FirstClass, comments: “ Regular givers are often among the most open to leaving a legacy. In this webinar, we’ll show charities how mobile messaging can help them engage these supporters more effectively and drive meaningful traffic, not only for donations but also to inspire gifts in wills. We’re delighted to unite these two brands, both of which are founded on helping charities boost donations via mobile messaging and increase their legacy giving, and we’re confident that attendees will leave feeling inspired to use new approaches. ” The new Data (Use and Access) Bill, which gives charities greater freedom to use the soft opt-in by enabling them to contact past supporters with relevant legacy messages without needing fresh consent, removes barriers to utilising RCS. This means that the benefits of RCS, such as the ability to use logos, images, video, and tap-to-act buttons, can be quickly and efficiently embraced by charities looking to incorporate this emerging technology. For more information on Cymba, FirstClass, and Free Wills Month, visit https://www.cymba.co.uk , https://www.firstclass-software.com , and https://freewillsmonth.org.uk ,  respectively.
June 2, 2025
FirstClass hosted an exclusive breakout space at the ILM Annual Conference 2025, and it was a great experience! Discover the event highlights and our team’s thoughts on the experience.
May 7, 2025
Are you attending this year's ILM Annual Conference? Discover three reasons why the FirstClass team is excited about this year's legacy management event.