FirstClass feature showcase #1: Reporting

If you’re a FirstClass user, then you’ll know that the platform has so many functions, all of which have been painstakingly designed to help make legacy management more efficient, more accountable and more advantageous when it comes to monitoring, handling and increasing bequest income.

 

But do you know everything that the platform has to offer? Possibly not, which is why we’ve decided to launch FirstClass feature showcase – an ongoing series that shines a light of different aspects of the system’s functionality and goes deeper into what it does and how it helps the user.

 

If you’re not already a FirstClass user, then this series will help you better understand why you should be. First up, then, is reporting.

 

Ask any user about the benefits of FirstClass, and reporting will likely be in the top three.

 

After all, it’s the reporting feature that helps charities understand their legacy pipeline, supports accurate forecasting and allows the legacy team to brief trustees on key organisational aspects such as the amount of money that has come in and, equally important, the amount of money that is expected in.

 

So, here are our top five FirstClass reporting features.


1. Balance of income due

 

Imagine knowing the balance of income due at any given moment. No just by one legator – but by ALL of them. Now, if you’re a small charity then maybe this isn’t too much of a stretch. But if you have thousands of legators, some of which are gifting over £1,000,0000, then knowing what’s in, what’s owed and when the case is likely to close is essential. Equally, if you want to limit the report to a pre-defined period – such as your organisation’s tax year, or by quarter – then this reporting feature allows you to do just that.

 

2. Legacy income received

 

A clear idea of what’s coming in is undoubtedly important. But knowing what’s actually come in is crucial in order to paint an accurate picture when it comes to cashflow. Using this legacy management reporting function, you can establish exactly how much – to the penny – has arrived between any given period. This line-by-line account of what monies have arrived can also be filtered by pecuniary gifts, and even pecuniary gifts by branch allocation type, too.

 

 

3. Expenditure by legacy type

 

Knowing how much each legacy has cost your charity – for example, the legal fees spent on securing a particular legacy – can be invaluable. Equally, if you want to understand how much of the legacy has been allocated to other areas of the organisation, then this report makes determining this level of information quick and easy. As with all FirstClass reports, you can search by pre-defined dates. Also, through the filtering option, you can search via legacy type and expenditure type.

 

4. Possible duplicate notifications

 

Imagine reporting to the board of trustees a recent gift of £500,000 – only to then realise that half of it was a duplication, and that the true gift size was £250,000. Or what if not spotting the duplication means the difference between £5,000,000 and £10,000,000? Through this reporting function, users can check for possible duplications by surname and postcode to ensure that all data reported to the organisation is accurate.

 

5. R185 tax claim

 

Okay, so this one’s at the more technical end of the reporting spectrum - but it’s important nevertheless. The R185 form provides a statement of income from a trust and helps HMRC ensure that the correct amount of tax is paid on income received. However, HMRC is sometimes paid too much tax. Using FirstClass’s R185 tax claim reporting function, users can quickly establish how much their charity is owed on unclaimed tax.

 

Would you like a FREE FirstClass report?

 

Are you already a FirstClass In-House or FirstClass Cloud customer? If so, then you are entitled to two FREE bespoke reports*. Simply approach the FirstClass team with your requirements, and we’ll do the rest.

 

*Only applies to simple report requests. For clarification speak with a FirstClass representative.

 

Thinking about maximising your organisation’s bequest management programme? Interested in speaking with the UK’s bequest management software specialists? Contact the FirstClass team on 01257 272730 or email info@firstclass-software.com.

By Fiona Paton October 30, 2025
With the upcoming retirement of Microsoft SQL Server 2016 on 14th July 2026 , we want to ensure you're aware of how this may impact your use of FirstClass. If you're using FirstClass 4 Web, Essentials, or Cloud , there's no action needed - your database is fully managed by us. If you're using FirstClass 4 In-house , then this update is important. Please review your setup or speak with us and/or your IT team to ensure you're prepared. To check your database type, open FirstClass , go to the System page from the main window, and look for whether you're using Microsoft SQL Server or Azure SQL Database . How to check your SQL Setup in FirstClass Open FirstClass and go to the System page (see below) from the main window, and look for whether you're using Microsoft SQL Server or Azure SQL Database . Locate the SQL Server Edition field: If it shows SQL Azure, you're using the cloud-based Azure SQL Database version. No action is needed - Microsoft handles updates automatically. If it shows something else like Standard or Enterprise Edition , you're using the traditional on-premise version. This requires manual updates and will eventually go out of support. Next, check the SQL Server Version field: This will show a numeric value (e.g., 13, 14, 15, 16). If your version is 13 or lower , you should begin planning with your IT department and our support team to upgrade your database server before support ends. Why it matters Security : Unsupported versions no longer receive security updates, leaving your systems vulnerable. Compliance : Many regulatory frameworks require supported software. Performance : Newer versions offer better performance, scalability, and features. If you're unsure about any of the above? Log a support ticket and we’ll be happy to assist.
By Fiona Paton October 27, 2025
Microsoft’s New Outlook for Windows Whilst it became generally available in August 2024, it is currently not supported by FirstClass d ue to integration limitations. The New Outlook cannot facilitate outbound sending or importing of emails from other applications, and it does not yet provide the full functionality available in Classic Outlook. What this means for you: Computers running FirstClass must continue using Classic Outlook to maintain full functionality. Microsoft encourages users to try the New Outlook, so be aware of this prompt if you rely on FirstClass for email integration. Guidance for users: Look for the New Outlook icon in the top-right corner of Outlook, see below Revert to Classic Outlook by clicking the slider to “off”, see below, and restart Outlook to switch back to Classic Outlook. For any issues with email integration, please contact our support team FirstClass remains fully compatible with Classic Outlook. Users are advised to retain Classic Outlook until full support for the New Outlook is confirmed, which is supported by Microsoft until at least 2029. Further details on extended support for classic Outlook can be found here.
Lady looking at a computer screen, happy
By Fiona Paton October 27, 2025
We're excited to announce that we're set to unveil FirstClass 5 Essentials, the first phase of the latest generation of our award-winning platform, in a move that is expected to cement our position as the charity’s choice of legacy management technology. Development on FirstClass 5 began in 2024 following significant investment from our parent company ClearCourse, and close collaboration with Paul Browne, Head of Legacy Administration at Legacy Link. Now, as part of the first phase of the rollout, FirstClass 5 Essentials will replace FirstClass 4 Web as the company’s most accessible product, which is geared towards smaller charities looking to transition from manual legacy management to modern-day, automated processes. Whilst the launch date of FirstClass 5 is yet to be confirmed, the unveiling of FirstClass 5 Essentials, which is scheduled for release before Christmas, will include new features not currently available in FirstClass 4 Web. These include a multi-charity view, for users who manage legacies for different charities within a group structure, and the ability to manage multiple legacies per legator, such as where pecuniary and residuary gifts stem from the same legator. A new issues function, which allows users to address legal and contentious issues, is also included. Hosted within the cloud to provide users with added security, FirstClass 5 Essentials is expected to radically modernise legacy case management via a much more accessible user interface, improved connectivity and integration capabilities with other systems such as Smee & Ford, and enhanced workflows that make the platform quicker to navigate and easier to use. Rich Mullens, Product Director at FirstClass, comments: