FirstClass feature showcase #1: Reporting

If you’re a FirstClass user, then you’ll know that the platform has so many functions, all of which have been painstakingly designed to help make legacy management more efficient, more accountable and more advantageous when it comes to monitoring, handling and increasing bequest income.

 

But do you know everything that the platform has to offer? Possibly not, which is why we’ve decided to launch FirstClass feature showcase – an ongoing series that shines a light of different aspects of the system’s functionality and goes deeper into what it does and how it helps the user.

 

If you’re not already a FirstClass user, then this series will help you better understand why you should be. First up, then, is reporting.

 

Ask any user about the benefits of FirstClass, and reporting will likely be in the top three.

 

After all, it’s the reporting feature that helps charities understand their legacy pipeline, supports accurate forecasting and allows the legacy team to brief trustees on key organisational aspects such as the amount of money that has come in and, equally important, the amount of money that is expected in.

 

So, here are our top five FirstClass reporting features.


1. Balance of income due

 

Imagine knowing the balance of income due at any given moment. No just by one legator – but by ALL of them. Now, if you’re a small charity then maybe this isn’t too much of a stretch. But if you have thousands of legators, some of which are gifting over £1,000,0000, then knowing what’s in, what’s owed and when the case is likely to close is essential. Equally, if you want to limit the report to a pre-defined period – such as your organisation’s tax year, or by quarter – then this reporting feature allows you to do just that.

 

2. Legacy income received

 

A clear idea of what’s coming in is undoubtedly important. But knowing what’s actually come in is crucial in order to paint an accurate picture when it comes to cashflow. Using this legacy management reporting function, you can establish exactly how much – to the penny – has arrived between any given period. This line-by-line account of what monies have arrived can also be filtered by pecuniary gifts, and even pecuniary gifts by branch allocation type, too.

 

 

3. Expenditure by legacy type

 

Knowing how much each legacy has cost your charity – for example, the legal fees spent on securing a particular legacy – can be invaluable. Equally, if you want to understand how much of the legacy has been allocated to other areas of the organisation, then this report makes determining this level of information quick and easy. As with all FirstClass reports, you can search by pre-defined dates. Also, through the filtering option, you can search via legacy type and expenditure type.

 

4. Possible duplicate notifications

 

Imagine reporting to the board of trustees a recent gift of £500,000 – only to then realise that half of it was a duplication, and that the true gift size was £250,000. Or what if not spotting the duplication means the difference between £5,000,000 and £10,000,000? Through this reporting function, users can check for possible duplications by surname and postcode to ensure that all data reported to the organisation is accurate.

 

5. R185 tax claim

 

Okay, so this one’s at the more technical end of the reporting spectrum - but it’s important nevertheless. The R185 form provides a statement of income from a trust and helps HMRC ensure that the correct amount of tax is paid on income received. However, HMRC is sometimes paid too much tax. Using FirstClass’s R185 tax claim reporting function, users can quickly establish how much their charity is owed on unclaimed tax.

 

Would you like a FREE FirstClass report?

 

Are you already a FirstClass In-House or FirstClass Cloud customer? If so, then you are entitled to two FREE bespoke reports*. Simply approach the FirstClass team with your requirements, and we’ll do the rest.

 

*Only applies to simple report requests. For clarification speak with a FirstClass representative.

 

Thinking about maximising your organisation’s bequest management programme? Interested in speaking with the UK’s bequest management software specialists? Contact the FirstClass team on 01257 272730 or email info@firstclass-software.com.

By Fiona Paton November 24, 2025
Charities are experiencing a major shift. Supporters now expect digital-first, mobile-first communication - they want to engage in ways that feel personal, transparent, and effortless. Social media is great for sharing impact stories, but when it comes to deeper, more meaningful conversations - like inspiring someone to leave a gift in their Will - charities need something more powerful and more trusted. Traditionally, mobile messaging has been used for quick text-to-donate campaigns or sending reminders. But imagine if that same channel could nurture long-term relationships, build trust, and spark legacy pledges. That’s exactly where RCS (Rich Communication Services) can make a meaningful difference. RCS is the first major upgrade to mobile messaging in 20 years. It offers an enhanced, more interactive experience compared with SMS, giving charities a way to reach supporters with messages that feel modern, secure, and genuinely helpful. Here’s why RCS is so relevant for legacy fundraising: Secure & trusted: Your charity’s name and logo appear as a verified sender, giving supporters instant reassurance that your message is authentic. Connected & seamless: Messages land directly in supporters’ native messaging inboxes on Android and iOS — no apps to install and no additional steps. Engaging & interactive: You can add images, buttons, carousels, and track engagement in real time, making each message a richer opportunity to inspire and inform. For charities, this means you can reach warm, highly engaged audiences — those most likely to consider a gift in their Will — with content that feels personal, trustworthy, and uplifting. Instead of a plain text reminder, imagine sending a beautifully branded message containing a story of impact, a short video, or a simple button to learn more about pledging a legacy. It’s a small upgrade in channel, but a big step forward in supporter experience. Looking ahead, 2026 is shaping up to be a landmark year for mobile messaging. And the timing couldn’t be better. Legacy giving in the UK reached £4.5 billion in 2024 , a 9 percent increase on the previous year, and forecasts show legacy income is set to more than double by 2050 as the Baby Boomer generation finalises its estate planning. The opportunity is significant — but only if charities adopt communication tools that match how supporters want to connect today. With over 600 UK brands already using RCS , and early adopters seeing up to three times more engagement than SMS , the question isn’t whether charities should embrace RCS. It’s why wait at all? Bring your messaging to life and get started with RCS today. Get in touch for a journey towards richer messaging, better engagement, and higher conversions
By Fiona Paton November 18, 2025
Imagine a supporter who believes in your mission so deeply that they decide to make it part of their legacy. Long after they’re gone, their gift continues to fuel your work, carrying forward their values and trust in your cause. That’s the hidden power of legacy income - it’s not just funding, it’s a lasting bond between donor and organisation, built on loyalty and commitment. Beyond Paperwork Legacy gifts are one of the most impactful and emotionally significant forms of giving. They represent trust, loyalty, and a donor’s lasting commitment to your cause. But with that trust comes responsibility, and complexity. Managing legacy income isn’t simply about tracking paperwork. It’s about honouring a donor’s final wishes while ensuring their gift makes the greatest possible impact. Yet, many charities still rely on outdated tools or manual processes to manage gifts in wills. The consequences? Delays in processing Missed opportunities to maximise value Unnecessary risks that can erode donor confidence Why a Dedicated Legacy Income System Matters A modern, dedicated system transforms the way organisations handle bequests: Structure → Clear processes using best practices that reduce confusion and errors Visibility → Transparency across teams, ensuring everyone knows the status of each gift Confidence → Reliable data that builds trust with donors, families, and stakeholders This isn’t just about efficiency; it’s about safeguarding relationships and ensuring every legacy gift fulfils its intended purpose. Who Benefits? Whether you’re a charity, non‑profit, or higher education institution , getting smarter about how you manage legacy income is vital. With the right system in place, you can: Reduce administrative burden Protect against risk Unlock the full potential of legacy giving The Results of Smarter Legacy Income Management When charities and non‑profits adopt a dedicated legacy income system from FirstClass, the impact is clear: Faster processing & rapid access to records → Gifts are managed efficiently, reducing delays and ensuring funds reach the cause sooner. Income dashboards & financial reports → Real‑time visibility into pipeline, trends, and performance supports confident decision‑making. Customisable templates → Flexible tools that adapt to your processes, reducing admin and saving time. Contact records → Centralised donor and executor information strengthens relationships and ensures transparency. Reduced risk → Accurate records and structured processes protect against errors and safeguard donor trust. Seamless CRM integration → Works smoothly with key CRM partners, ensuring data flows without duplication. Smee and Ford integration → Direct connection to industry‑leading probate data for complete oversight. Stronger relationships → Families and executors feel reassured that gifts are handled with care and transparency. Legacy gifts are too important to be left to outdated processes. By adopting smarter tools, you can honor donor trust, reduce risk, and unlock the full potential of legacy income. Ready to transform how you manage legacy income? Get in touch with us today to see how our solutions can help you build confidence, efficiency, and growth for the future.
By Fiona Paton November 4, 2025
The background International Fund for Animal Welfare (IFAW) was founded in 1969, with the aim of stopping the commercial hunt for whitecoat seals on the east coast of Canada. IFAW has grown into a charity that works across seas, oceans, and in more than 40 countries around the world. IFAW is dedicated to building a world where animals and people can thrive together on a healthy planet. Through its work in the fields of biodiversity conservation and wildlife rescue, IFAW has had a major impact on ecosystems and communities around the world. With a third of the charity’s income stemming from legacies, IFAW has been using FirstClass to streamline, manage, and monitor this crucial revenue stream from its UK office for over 10 years. However, its international counterparts were using disparate systems that were incurring significantly more administration time than would have been required when using one standardised legacy management platform. In 2025, the decision to implement FirstClass across six new international territories was taken.