ILM Annual Conference 2025: Highlights from the FirstClass lounge
FirstClass had the privilege of hosting a breakout space for event delegates at the 2025 ILM Annual Conference, and it was a fantastic experience! In this article, we share highlights from the day and our team’s thoughts on the experience.
Bigger and better than before
For the first time, the annual conference took place at Convene 133 Houndsditch in London. It was also the best-attended conference the
Institute of Legacy Management (ILM) has ever hosted! The larger venue and great turnout are a testament to the ILM’s commitment to growth and community – we couldn’t be more proud to be an ILM partner and to have been a part of this key event on the industry calendar.
A chance to connect and explore legacy management
This year, the ILM introduced breakout sessions at the conference, and we hosted the
FirstClass lounge, where all delegates could catch their breath between talks.
It was a wonderful opportunity for our team to meet clients face-to-face, connect with future customers, and explore what’s next in legacy management, including the FirstClass product roadmap.
Reflecting on the event, Rich Mullens, Director for FirstClass, said:
"The introduction of the breakout sessions was a highlight for us, a brilliant addition to the programme. These sessions provided a valuable opportunity for FirstClass to share an exclusive first look at FirstClass and our product roadmap. It also allowed us to connect directly with our clients and users, gathering invaluable insights into their wish lists, pain points, and feedback on the future development of our platform.”
Bobby Parmar, Account Manager for FirstClass, added:
"As always, attending the ILM conference is a fantastic experience for us to connect, collaborate and reflect on the year that has gone by. The conference allows us to meet clients and future users face-to-face to offer demos, support calls or even a quick hello. This is important as it maintains our customer centricity and shows that not just FirstClass, but ClearCourse as a whole isn’t just a faceless entity.”
A truly excellent event
Well done to the ILM for pulling off another incredible annual conference, and thank you to everyone who joined us in the lounge – we trust that you enjoyed relaxing, recharging and exploring our legacy management software for your organisation. If you missed the conference, we hope to see you next year!
Want to know more about the next iteration of FirstClass?
Get in touch.
