It’s here! Announcing our new FirstClass website

FirstClass is proud to announce the launch of our new website www.firstclass-software.com where we can collaborate and share useful information.


The main aim with our new site is to provide a space where we can share industry expertise, insights, pro tips for using FirstClass, and of course our latest news and events.


The site reflects our brand and positions us as market leader in bequest management software for estate administration for not-for-profit organisations.


We hope you’ll enjoy our intuitive layout that is user-friendly with streamlined menus, simplified navigation, and enhanced visual imagery. Combined with enhanced content and optimisation for mobile devices allowing for better interaction with FirstClass online.


We’ve also included some of the amazing charities we work alongside highlighting their journeys through case studies and testimonials in our dedicated client section.We hope you find the new website fresh and modern; we've worked hard to make sure it is designed to assist not-for-profit organisations in making well-informed decisions about the bequest management software.

FirstClass website device mockups

Rich Mullens, Product Director, is delighted with the new website: “The website has a new look and improved functionality to ensure an easier and more engaging experience for our users. The inclusion of our latest news section encompasses all announcements relating to events, blogs, and industry research thought-leadership pieces."


Celebrating nearly three decades of service excellence, FirstClass is the market leader saving charity teams time and money, while also helping maximise bequest income.


FirstClass was launched after a group of charities identified the need to build a software solution that could enable them to manage Gifts in Wills and optimise their bequest pipeline, too.


Since then, the FirstClass team has worked closely with charities to continuously evolve and develop the software to enhance user experience and bequest management best practices, with in excess of 100 not-for-profit organisations using it today.

Pilot Project Launched to Support Free Wills Month

By Fiona Paton • July 31, 2025
To shine a light on October’s Free Wills Month , an initiative designed to offer those aged 55 and over the chance to have straightforward wills written or updated free of charge, FirstClass and sister company Cymba have joined forces and are partnering with the Institute of Legacy Management (ILM) to launch a project that illustrates the impact mobile messaging has on legacy giving. Whilst mobile messaging is typically associated with text-to-donate campaigns, the partnership between two companies that sit within ClearCourse’s stable of brands will showcase how this technology can be used to inspire people to leave legacies in their wills. The webinar, entitled “ How to Boost traffic to your Free Wills and Legacy pages ”, will be jointly hosted by the FirstClass and Cymba teams, and explore how emerging Rich Communications Services (RCS) technology, the evolution of SMS, can be used to drive engagement when it comes to legacy giving. The event will also provide charities with insights into how they can build trust when it comes to increasing donations and gifts by revealing tried and tested messaging formats that drive action. Charities will also learn how to highlight their free wills and legacy pages by harnessing RCS’s ability to implement branded quick-action buttons, and understand the difference in outcomes between SMS and RCS messaging via a dedicated split testing session. In the lead up to the webinar, which takes place on 11 September at 10:30 am, Cymba and FirstClass will be running test campaigns with several of the UK’s prominent charities, the results of which will be revealed during the session. On the event, Rich Mullens, Director at Cymba and FirstClass, comments: “ Regular givers are often among the most open to leaving a legacy. In this webinar, we’ll show charities how mobile messaging can help them engage these supporters more effectively and drive meaningful traffic, not only for donations but also to inspire gifts in wills. We’re delighted to unite these two brands, both of which are founded on helping charities boost donations via mobile messaging and increase their legacy giving, and we’re confident that attendees will leave feeling inspired to use new approaches. ” The new Data (Use and Access) Bill, which gives charities greater freedom to use the soft opt-in by enabling them to contact past supporters with relevant legacy messages without needing fresh consent, removes barriers to utilising RCS. This means that the benefits of RCS, such as the ability to use logos, images, video, and tap-to-act buttons, can be quickly and efficiently embraced by charities looking to incorporate this emerging technology. For more information on Cymba, FirstClass, and Free Wills Month, visit https://www.cymba.co.uk , https://www.firstclass-software.com , and https://freewillsmonth.org.uk ,  respectively.

ILM Annual Conference 2025: Highlights from the FirstClass lounge

June 2, 2025
FirstClass hosted an exclusive breakout space at the ILM Annual Conference 2025, and it was a great experience! Discover the event highlights and our team’s thoughts on the experience.

Three things we're looking forward to at the ILM Annual Conference

May 7, 2025
Are you attending this year's ILM Annual Conference? Discover three reasons why the FirstClass team is excited about this year's legacy management event.